MSVCP140.dll cannot be loaded

If you experience the error shown above, please try the following:

Manually reinstall the Visual C++ libraries (2015) through vc_redist.x64.exe (64-bit) and vc_redist.x86.exe (32-bit). Installers located here:

https://www.microsoft.com/en-us/download/details.aspx?id=48145# 

IMPORTANT: When asked to "repair" or "uninstall", choose the "uninstall" option. Afterwards, run the .exe again and install the libraries to your system. 

Please note, that this installation can get stuck at the very end, but please wait it out as some users have reported success after 1-2 hrs. 

Additional Troubleshooting

Screen_Shot_2017-08-18_at_10.41.54_AM.png

If you receive the error above ↑,  please watch the following video: https://www.youtube.com/watch?v=hbdkcfVKtX0

If issues persist, please submit a support ticket here.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments

0 comments

Article is closed for comments.