⛓️💥 What to Do If Your iLok Is Lost, Stolen, or Broken
If your iLok USB is lost, stolen, or no longer functioning, follow these steps to initiate the recovery process and restore your licenses.
Step 1: Submit an RMA
Begin by filing an RMA report through iLok's official support page:
You'll need to sign in to your iLok account and follow the provided instructions to report your iLok as lost, stolen, or broken.
Step 2: Contact Slate Digital Support
Once you've received your RMA number, reach out to our support team to assist with redepositing your licenses:
👉 Contact Slate Digital Support
Please provide your RMA number and any relevant details to expedite the process.
🔒 Additional Info:
• Theft & Loss Coverage (TLC): If your iLok had TLC enabled before it was lost or stolen, iLok may replace your licenses within 1–2 business days.
• Zero Downtime™ (ZDT): With ZDT coverage, you may be eligible for temporary licenses while your RMA is processed.
• Fees: Processing fees may apply depending on warranty status and whether your iLok was covered by TLC or ZDT.
• Theft & Loss Coverage (TLC): If your iLok had TLC enabled before it was lost or stolen, iLok may replace your licenses within 1–2 business days.
• Zero Downtime™ (ZDT): With ZDT coverage, you may be eligible for temporary licenses while your RMA is processed.
• Fees: Processing fees may apply depending on warranty status and whether your iLok was covered by TLC or ZDT.
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