Experiencing a license issue. What should I do?

Troubleshooting License Activation Issues

If you're having trouble with license activation or running into an error, follow the steps below based on how your Slate Digital license is activated.

Step 1: Update iLok License Manager

Before anything else, make sure you're using the latest version of the iLok License Manager. Download the installer for your operating system:

• Mac: Download ILM for macOS

• Windows: Download ILM for Windows

Activation Methods

Choose your activation method below and follow the instructions.

iLok Cloud Session

If your license is activated via iLok Cloud:

1. Launch iLok License Manager and sign in to your account.

2. In the menu bar, go to File > Close Your Cloud Session. (If this option is grayed out or unavailable, move to the next step.)

3. Go back to File > Open Your Cloud Session to reactivate your license.

iLok Dongle Activation

If your license is activated to a physical iLok USB dongle:

1. Open iLok License Manager and sign in.

2. In the left panel, right-click on your iLok device and select Synchronize.

3. Let the sync complete, then relaunch your DAW.

Machine-Based Activation (Computer)

If your license is activated to your computer:

1. Open iLok License Manager and sign in.

2. Find your license, right-click it, and select Deactivate.

3. Go to the Available tab, right-click the license again, and choose Activate.

If you're still experiencing issues after these steps, feel free to contact Slate Digital Support for further assistance.