🎛️ Studio One on Windows supports VST2 and VST3 plugin formats. These formats are not interchangeable, which means we can experience issues with session recall if plugin updates are not managed properly. Examples of "Missing Devices" are shown below: ⬇️

❗ Missing Devices - The window above shows plugins missing from your session. It's possible that new instances can still be added if a different format is installed on your machine. In the example above, the session is using VST2 format, but this version is missing — resulting in red-letter track errors shown below: ⬇️

✅ Recommended Actions:

1️⃣ Update iLOK License Manager — Download the latest version from https://www.ilok.com/#!home.

2️⃣ Update plugins using Slate Digital Connect.

3️⃣ Check your Slate Digital Connect preferences to ensure you're installing the correct formats.

📝 Note: All plugin formats are installed by default.

"My Preferences" can be found in the bottom-left corner of Slate Digital Connect:

‼️ IMPORTANT: Your DAW should remain closed while Slate Digital Connect is in use.

🛠️ Alternative Installation Method

If issues arise with Slate Digital Connect, plugins can be manually downloaded from our Installers page:

https://app.slatedigital.com/installers

💡 Once again, please ensure your DAW is completely closed during plugin installation.

📂 Verifying Plugin Installation

Check the following paths in File Explorer to confirm installation: ⬇️

• VST2: C:\Program Files\Vstplugins\Slate Digital
• VST3: C:\Program Files\Common Files\VST3\Slate Digital

📝 Note: Third-party plugins may appear outside of the Slate Digital folders.

🎚️ Verifying Formats in Studio One

Open Studio One and check the "Effects" panel to view installed plugin formats:

🔎 VST3 Format — Example shown below: ⬇️

🔄 Studio One Force Rescan

If problems persist, force Studio One to rescan all plugins:

1️⃣ Open Studio One. Go to the "Help" dropdown and select "Open Settings Folder".

2️⃣ Quit Studio One.

3️⃣ Rename or delete the "x64" folders found in the File Explorer window.

4️⃣ Open Studio One and allow it to fully rescan plugins (this could take several minutes).

❓ Need Additional Help?

Our support team is happy to assist! Please submit a ticket here and we’ll get back to you as soon as possible.