Troubleshooting Graphical Issues with Infinity EQ

Chris Cunningham

April 26, 2025 22:17

If you've encountered graphical issues while using Slate Digital plugins like MetaTune, Infinity Bass, MO-TT, MetaPitch, Infinity EQ, Stellar Echo SD-201, or FG-X 2, this article will guide you through the troubleshooting process.

These plugins share similar internal systems, so if you're experiencing problems with one, you might encounter them with others as well.

⚡ Quick Tip: Most graphical issues are related to your graphics card (GPU) not rendering plugin graphics properly. We'll help you fix it step-by-step!

Troubleshooting Steps

1. Updating Your NVIDIA Graphics Card

Download and install NVIDIA GeForce Experience.
Launch the app and check for available updates.
Follow the on-screen instructions to install the latest drivers.

2. Updating Your AMD Graphics Card

Visit the AMD Radeon Driver Update page.
Download and install the latest drivers following the provided instructions.

3. Compatibility Check

If updating your graphics card doesn't resolve the issue, your GPU might not be compatible with these plugins (especially on older systems).
We've included a fallback option called CPU Graphic Rendering to handle visual processing with your CPU instead.

Note: Performance may decrease slightly in CPU Rendering mode, but the plugin’s sound will remain identical.

Enabling CPU Graphic Rendering

Follow these steps to enable CPU Graphic Rendering for Infinity EQ (same process for the other plugins listed above):

Insert Infinity EQ into your DAW and open the plugin window.
Close all instances of Infinity EQ and fully exit your DAW.
Locate the settings.xml file:

Windows:
```
C:\ProgramData\Slate Digital\Infinity EQ
```
- Note: This folder is hidden by default. Learn how to show hidden folders.
Mac:
```
~/Library/Application Support/Slate Digital/Infinity EQ
```
- Note: This location is hidden by default. Hold the Option ⌥ key in Finder’s Go menu to access the User Library. See a GIF here.

Open settings.xml in a text editor.
Find the entry for UseCpuRendering.

UseCpuRendering Entry Example

Change the value field from 0 to 1.
Save and close the file.
Launch your DAW and reinsert Infinity EQ.

Helpful Links for Other Plugins

You can apply the same CPU rendering fix to these plugins:

Still Need Help?

If you're still experiencing issues or have questions, feel free to reach out to our Support Team. We're happy to help!