Reporting a Security Vulnerability

What is product-security@slatedigital.com for?

product-security@slatedigital.com is our dedicated channel for reporting security vulnerabilities related to Slate Digital software or hardware. Reports sent to this address are reviewed by our Support team together with the relevant security and engineering teams, so issues reach the right people quickly.

When to contact this address

Use product-security@slatedigital.com if you believe you've found a security vulnerability affecting a Slate Digital product, including:

• Our software, such as Complete Access plugins, VMS, or our licensing/activation systems
• Our hardware, such as the ML-1, ML-1A, or ML-2A microphones
• Our website or account systems, where the issue is security-related (e.g. a potential data exposure)

What to include in your report

To help us investigate as quickly as possible, please include:

• A clear description of the vulnerability and its potential impact
• The affected product and version
• Steps to reproduce the issue, if possible
• Any supporting details — logs, screenshots, or a proof of concept

What happens after you email us

Your report goes to our Support team, who loop in our security and engineering teams for review. We'll acknowledge your report and follow up as our investigation progresses.

When to use a different channel

This address is reserved specifically for security vulnerability reports. For anything else, please reach out the right way so we can help you faster:

Quick FAQ

Is this address monitored 24/7? 
No. Reports are reviewed by our team during business hours, but security reports are prioritized.

I'm not sure if my issue counts as a security vulnerability. Should I still email this address? 
If you're unsure, it's fine to reach out here, and we'll help route it appropriately. For non-security issues, a general support ticket will usually get you a faster answer.

Can I use this address for account or billing problems? 
No. For account, billing, or purchase issues, please submit a ticket or contact sales@slatedigital.com for pricing-related questions.