Products are not loading

Sometimes the message "We could not load the application. Please check your internet connection or retry later." appears instead of displaying your products:

This happens when Slate Digital Connect is not able to communicate with Slate Digital servers.


  • Go to If the website is not loading or under maintenance you should retry a few minutes later.
  • Check that your internet connection is up and stable.
  • Disable any antivirus, proxy or firewall that may prevent Slate Digital Connect to contact our servers
  • Restart Slate Digital Connect
  • Install the latest Slate Digital Connect version from the installers page
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