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If you see the message below when opening Slate Digital Connect:

Connect error screenshot

"We could not load the application. Please check your internet connection or retry later."

⚠️ This error occurs when Slate Digital Connect cannot communicate with our servers.

Solutions

  • 🔗 Visit https://app.slatedigital.com/.
    If the site is down or under maintenance, please try again a few minutes later.
  • 🌐 Check that your internet connection is stable.
  • 🛡️ Temporarily disable any antivirus, proxy, or firewall that might block Slate Digital Connect from accessing our servers.
  • 🔄 Restart Slate Digital Connect.
  • ⬇️ Download and install the latest version from the Slate Digital Installers page.

Questions?

If you continue to experience issues, please submit a support request here and we'll be happy to help!

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