Install/update buttons have no effect on macOS

Issue: Unresponsive Install/Update Buttons on macOS

Some macOS users have reported encountering an issue where the Install/Update buttons fail to respond when clicked in Slate Digital Connect.

Possible Cause: Third-Party Audio Plugins

One potential root cause of this problem may be attributed to the presence of audio plugins sourced from developers other than Slate Digital. Certain third-party plugins have been known to interfere with a critical macOS software component called osascript, the AppleScript interpreter. This interference can result in unresponsive buttons during the installation or update process.

You can check whether the AppleScript interpreter is working by running the following command in the Terminal app:

If you see the following error message, you're likely affected by this issue:

Solutions

Follow these steps to identify the plugin that may be causing the issue:

Make sure Slate Digital Connect is not running.

1. Open a Terminal window.
2. Run the following command in Terminal:
   sudo fs_usage -w -f filesys osascript > ~/Desktop/usage-osascript.txt
3. Enter your admin password when prompted. This command logs programs that use osascript into a file named usage-osascript.txt.
4. Launch Slate Digital Connect and try to install one of the plugins. If the install/update fails, you should have enough information for the next step. If the install works, restart the process from Step 1.
5. Go back to Terminal and press Control + C to stop the logging process.
6. Open the usage-osascript.txt file and search for repeated references to files ending in .component. You're looking for lines similar to:

Removing the identified <plugin_name>.component file may resolve the issue. However, multiple plugins can exhibit this behavior, so you may need to repeat this process for each suspected plugin.

If you've identified the plugin causing the issue and believe it should not interfere with Slate Digital Connect, feel free to contact our support team for further investigation.