How can I link a new iLok ID to my Slate Digital User Account?

QA Team

April 29, 2025 20:00

Managing Your iLok Account ID

Your iLok ID will be requested after your first checkout or redemption in order to send you the license(s) you purchased or redeemed. You can check your iLok account ID in the Profile section of your Slate Digital account. 🔐

The licenses for all future purchases and redemptions will be sent to the same iLok account ID.

🔁 How to Change Your iLok ID

If you have an iLok ID already linked and need to change it, follow these steps:

Go to your Profile tab
Select the iLok account section
Click the “Change” button next to your existing iLok ID

This option is available only once, and it will redeposit any licenses purchased through our current account system (app.completeaccess.audio).

⚠️ Licenses purchased before this system was launched will not be redeposited automatically.

Change iLok ID Screenshot

Important: You cannot change your iLok ID if you don’t currently have any products linked to your account. This is a known issue and will result in an error. Please ensure at least one product is visible in your Dashboard before attempting to update your iLok ID.

🧐 What If You Don’t See a Linked iLok ID?

If you don’t have an iLok ID linked, but you still see products in your Dashboard, that means your purchases were made prior to our updated account system.

These products were delivered via iLok activation codes rather than automatic license deposits. You may already have the licenses activated—this depends on how you redeemed them at the time.

❌ Made a Mistake When Changing Your iLok ID?

If you’ve already used your one-time iLok ID change but made a mistake, please contact our support team so we can help.

Still need help?

If you have any questions or run into issues, feel free to contact our support team.