When a payment is missed for the Complete Access membership, the following retry process will occur:
| Payment Attempt | When It Occurs | Email Notification? |
|---|---|---|
| 1st Attempt | Occurs at time of initial charge | 🚫 |
| 2nd Attempt | Occurs 2 days later | ✅ |
| 3rd Attempt | Occurs 7 days after 1st attempt | ✅ |
| 4th Attempt | Occurs 10 days after 1st attempt | 🚫 |
| 5th Attempt | Occurs 15 days after 1st attempt | 🚫 |
| 6th Attempt | Occurs 20 days after 1st attempt | 🚫 |
| 7th Attempt (Final) | Occurs 25 days after 1st attempt | ✅ |
Subscriptions have a 25-day grace period before licenses are terminated. If your subscription is terminated, you can always sign up again for a new subscription with the same account here.
Important: When late payments process, your payment date stays the same. Initial subscription payment attempts will always occur on the same calendar date you signed up on.
Important: In some scenarios, this can result in 2 payments processing from as little as 5 days apart. In this case, you are seeing two separate payments for two separate billing periods, not a duplicate charge.
Important: In some scenarios, this can result in 2 payments processing from as little as 5 days apart. In this case, you are seeing two separate payments for two separate billing periods, not a duplicate charge.
⚠️ If you update your payment method during this time, it will immediately trigger a new payment attempt.
Still need help?
If you have any questions or need further assistance, feel free to contact our support team.
Comments
Article is closed for comments.