Every year you stay subscribed to Complete Access, you earn a Loyalty Reward: 2 plugins of your choice, picked from a list and claimed in Complete Access Hub. Plugins you claim are yours to keep forever, even if you cancel your subscription later.
In this article
How Loyalty Rewards work
- Complete Access Hub shows your progress (for example, "3 / 12 months") and a countdown to your next reward (for example, "9 months to go").
- Rewards are earned and tracked per subscription, not per account.
- When a reward is ready, open Complete Access Hub and select Choose your reward on the Loyalty reward card to pick your plugins.
When you earn a reward
Only Annual Paid Upfront includes a welcome reward. Monthly plans earn their first reward after 12 successful payments.
| Annual Paid Upfront | Month-to-Month | Annual Billed Monthly | |
|---|---|---|---|
| Welcome reward | Yes, right after you subscribe (once per subscription) | No | No |
| Yearly reward | When your yearly renewal payment goes through | After every 12 successful monthly payments | At the 12th (final) payment of each 12-month commitment |
| Countdown shows | Months left until your next renewal | Payments left until your next reward | Payments left in your commitment |
On Annual Billed Monthly, you don't need to wait for your commitment to renew: your 12th payment unlocks the reward.
Reading your countdown
Annual Paid Upfront counts calendar months until your renewal. Month-to-Month and Annual Billed Monthly count successful payments, not calendar months.
Annual Paid Upfront
- A started month counts as a full month. With 6 months and 10 days left, the countdown shows 7 months to go.
- In your final month, it shows 1 month to go and stays there until your renewal payment succeeds, even if a payment fails and is retried.
- Once your renewal is paid, the countdown reaches 0 and your reward is ready to claim.
Month-to-Month and Annual Billed Monthly
- A month counts only once its payment goes through. After 5 payments, the countdown shows 7 months to go.
- A failed payment doesn't move the countdown until a retry succeeds, and a retried payment counts only once.
- After your 11th payment, it shows 1 month to go. Once your 12th payment succeeds, the countdown reaches 0 and your reward is ready to claim.
Countdown stuck at 1 month? Check your billing history for a failed or pending payment. The countdown moves again once that payment goes through.
If you subscribed before Loyalty Rewards launched
Long-time subscribers receive one reward, not one for every year they've already been subscribed.
- Monthly payments made before the launch count toward your first reward. If you had made 12 or more, that reward was ready to claim right away.
- After that reward, the payments you've made since your last full year carry forward toward your next one.
- The same applies if you haven't claimed a reward for a while: rewards don't build up for past years.
| Monthly payments made so far | What Complete Access Hub shows |
|---|---|
| 6 | 6 months to go (no reward yet) |
| 14 | 1 reward ready now, then 10 months to go |
| 27 | 1 reward ready now, then 9 months to go (3 / 12 months) |
| 30 | 1 reward ready now, then 6 months to go |
Subscriptions that ended before Loyalty Rewards launched don't receive a reward.
Auto-renewal, failed payments, and cancelling
A reward you've already earned stays claimable. What stops is earning new ones.
- Auto-renewal turned off: the countdown disappears from Complete Access Hub. It comes back if you turn auto-renewal on again.
- Annual Billed Monthly: turning off auto-renewal doesn't end your current commitment. If you reach your 12th payment, that reward unlocks as usual.
- Earned rewards stay claimable if you turn off auto-renewal, a later payment fails, you switch plans, or your subscription ends.
- After your subscription ends: you have 3 months to claim a reward you've already earned. After that, it expires. No new rewards are earned, and plugins you've already claimed are yours to keep.
- Exception: an unclaimed Annual Paid Upfront welcome reward expires as soon as the subscription ends, with no 3-month window.
Multiple subscriptions and switching plans
Paid months and claimed rewards always stay with the subscription they belong to, including when you switch plans.
If you have more than one subscription
- Each subscription earns rewards separately.
- An Annual Paid Upfront subscription that hasn't received its welcome reward gets it first, one subscription at a time.
- Otherwise, Complete Access Hub shows whichever subscription is closest to its next reward.
If you switch plans
Have a reward ready? Claim it before switching to Annual Paid Upfront. Otherwise, you'll receive one reward instead of two.
| Switch | What happens |
|---|---|
|
Month-to-Month or Annual Billed Monthly → Annual Paid Upfront Never claimed a reward |
You receive the Annual Paid Upfront welcome reward. |
|
Month-to-Month or Annual Billed Monthly → Annual Paid Upfront Claimed a reward before |
Your annual payment counts as a new year, so your next reward is ready right away. |
| Annual Paid Upfront or Annual Billed Monthly → Month-to-Month | Your countdown follows your old plan until the switch takes effect, then continues on monthly payments. A paid Annual Paid Upfront year counts as 12 months, and each Annual Billed Monthly payment counts as 1. The switch itself doesn't add a reward. |
Frequently asked questions
I've been subscribed for several years. Where are my rewards for the previous years?
Rewards aren't given retroactively. Long-time subscribers receive one reward, and the countdown then continues from the payments made since their last full year.
I just claimed my reward, but my countdown didn't restart at 12 months. Is that right?
Yes. Payments made since your last full year carry forward toward your next reward. For example, after 27 monthly payments you receive one reward, and your countdown shows 3 / 12 months (9 months to go).
My countdown is stuck at 1 month.
On Annual Paid Upfront, it stays at 1 month until your renewal payment succeeds. On Month-to-Month and Annual Billed Monthly, it waits for your 12th successful payment. Check your billing history for a failed or pending payment.
I'm on a monthly plan. Why didn't I get a welcome reward?
Welcome rewards are only included with Annual Paid Upfront. Monthly plans unlock a reward after 12 successful payments.
My countdown disappeared.
Auto-renewal is most likely turned off. The countdown comes back when you turn auto-renewal on again.
If I cancel, do I lose my plugins?
No. Plugins you've claimed are yours forever. A reward you've earned but not yet claimed can be claimed for 3 months after your subscription ends, except an Annual Paid Upfront welcome reward, which expires when the subscription ends.
Should I switch to an annual plan?
If you have a reward ready, claim it before switching. Otherwise, you'll receive one reward instead of two.
I have two subscriptions. Which countdown am I seeing?
Each subscription earns rewards separately. Complete Access Hub shows the one that's closest to its next reward.
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