If your Complete Access trial has ended and your subscription payment went through, but iLok License Manager still shows Trial/Demo licenses with an Expired status, don't worry. Your subscription is active. Your paid licenses have been added to your iLok account and simply need to be activated.
🔍 Why This Happens
Trial licenses are not converted into paid licenses. Instead, when your subscription begins, 3 new license collections are deposited to your iLok account.
- Complete Access: Slate Digital
- Complete Access: Solid State Logic
- Complete Access: LiquidSonics
Your original trial licenses stay on your account as separate entries and show as Expired. The new subscription licenses are not activated automatically. Until they are, it can look like your account is stuck in trial mode.
1. Sign In to iLok License Manager
When iLok License Manager is signed out, it only shows licenses that are already activated on your computer. In most cases, that means only the expired trial licenses are visible.
Click Sign In in the top left corner and sign in with your iLok User ID to see every license on your account, including your new subscription licenses.
Your new licenses will show a Subscription type and a more recent deposit date than your trial licenses.
2. Activate Your New Licenses
You can activate your licenses with Complete Access Hub or with iLok License Manager. Choose the option that works best for you.
⚡ Option A: Complete Access Hub (Recommended)
This is the easiest way to activate all of your Complete Access licenses at once.
- Download and open Complete Access Hub, then sign in.
- Click My Products in the left sidebar. The activation button is not in the Home section.
- Click the blue Activate Licenses button in the top right corner and choose your activation location.
For a full walkthrough, see 👉 How To Activate Plugin Licenses With Complete Access Hub.
🔑 Option B: iLok License Manager
This option is useful if you want to activate licenses to different locations. For example, you can activate one license to your computer (Machine-ID) and another to an iLok USB dongle or iLok Cloud.
Follow the steps in 👉 Activating your subscription licenses in the iLok License Manager.
3. Restart Your DAW
Once your new licenses are activated, restart your DAW. Your plugins should now be fully authorized.
The expired trial licenses can stay on your account. No action is needed for them.
Questions?
If you have any questions, our support team is here to help. Please submit a ticket and we'll get back to you as soon as possible.
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