Reinstalling the iLok License Manager on macOS

Please watch this video for reinstalling or updating your iLok License Manager:  

If you're experiencing issues with the iLok License Manager or need to perform a clean reinstall, follow these steps to fully uninstall and reinstall the latest version on macOS.

Step 1: Download the Latest Version

Download the most recent version of the iLok License Manager directly using this link:
👉 Download iLok License Manager for macOS

Step 2: Open the Installer

Once the ZIP file has downloaded, open it and then double-click the DMG file to mount the installer volume. You’ll see three items inside:

• License Support.pkg
• Uninstall License Support
• ReadMe.rtf

Step 3: Uninstall Previous Version

Double-click Uninstall License Support to completely remove any existing versions of the iLok License Manager from your system.

Note: You'll need to enter your macOS User Account Password when prompted

Step 4: Install the Latest Version

Next, run the License Support.pkg file to install the latest version of the iLok License Manager.

Final Steps: Reactivate or Sync Your Licenses

Depending on how your licenses are activated, follow the appropriate steps below to ensure everything is working properly:

✅ If you're using iLok Cloud:

1. Open the iLok License Manager.

2. Go to File > Close All Cloud Sessions.

3. Once the session is closed, reopen it from the same menu.

✅ If you're using an iLok USB Dongle:

1. Locate your iLok dongle in the left sidebar.

2. Right-click on the dongle and choose Synchronize.

   • This will perform a sync/repair and fix any registry-related issues.

✅ If you're using Machine-Based Activation:

1. Find your machine (usually named after your Mac) in the left sidebar.

2. Right-click on any problematic license and select Deactivate.

3. Go to View > Available Licenses.

4. Right-click the license you want to use and choose Activate.

5. Select your machine or other available location as the activation destination.

If you continue to experience issues, feel free to submit a support ticket, and our team will be happy to assist.